Gambling involves a risk of losing money and is for people aged 18 or over. Keep money for housing, food, bills and other essentials separate from gambling funds. Treat every stake as an amount you can afford to lose.
Affordable Limits and Session Controls
We offer deposit limits and session or time controls through your account and support. Select affordable limits before gambling and use time controls to help you stop. Switching between casino and sportsbook activity does not make losses disappear.
A promotion is not a reason to exceed your budget. Wagering requirements, spin allocations and cashback do not guarantee a positive outcome. Avoid increasing payments or stakes in an attempt to recover money already lost.
Cooling-Off Options and Exclusion Assistance
Time-outs provide a cooling-off option when you need a break. Self-exclusion is also available through account tools or our support team. Ask for assistance if you want help using these controls or explaining that gambling is causing difficulty.
If you feel pressure to continue, pause your play and speak to someone. Financial stress, secrecy or gambling that affects relationships are reasons to seek support. You do not need to wait for a further loss before asking for help.
Independent Services and Blocking Software
GamCare offers independent help on 0808 8020 133. GambleAware provides information and support, while Gordon Moody and Gamblers Anonymous offer further sources of assistance. These organisations are independent of our account-support team.
Gamban provides blocking software as an additional resource. You can seek independent assistance alongside using account limits, taking a break or requesting self-exclusion. Choose help suited to your circumstances, and involve someone you trust when that feels useful.